At Carosis, customer satisfaction is our priority. To ensure a seamless shopping experience, we have the following policy in place:
- No Refunds or Returns
- Please note that we do not offer refunds or accept returns for any products purchased.
- Exchange Policy
- Exchanges are applicable only in cases of product breakage or damage during transit.
- To be eligible for an exchange, customers must:
- Please notify us within 48 hours of receiving the damaged product.
- Provide clear photographs of the damaged item as proof.
- After approval for exchange from our end, we will process and ship the replacement product within 5-7 business days.
- Process for Exchange
- Once your claim is verified, we will arrange for an exchange of the damaged product at no additional cost.
- Exchanges are subject to stock availability. In case the product is out of stock, we may offer an alternative item of equal value.
For any assistance or to raise an exchange request, please get in touch with our support team at 7206741625, 8766209191.